Refund policy

We hope you love your matcha. However, due to the perishable nature of food products, we are unable to accept returns or exchanges on opened items.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hello@watashitea.com and we will work with you to provide a replacement or refund where appropriate.

To be eligible for a return, items must be unopened, unused, and in their original condition.

Customers are responsible for return shipping costs unless the item is damaged, defective, or supplied in error.