Shipping policy
Dispatch Times
Orders are usually dispatched within 1–2 business days. During busy periods, product launches, or holidays, dispatch may take slightly longer.
Once your order has been dispatched, you will receive tracking information by email.
Shipping Costs
🌿 July Launch Offer
Throughout July, we're celebrating our launch with:
- Free UK shipping
- 50% off shipping to Europe
- 50% off shipping to the United States
Discounted shipping rates are applied automatically at checkout.
United Kingdom
- Royal Mail Tracked 48: Free throughout July
- From August: Royal Mail Tracked 48 — £4.99
From August, free UK shipping is available on orders over £50.
Europe
- Tracked Shipping: £6.75 throughout July
- Normally: £13.50
For orders over £100, free shipping will be applied automatically at checkout.
United States
- Tracked Shipping: £9.00 throughout July
- Normally: £18.00
International
International shipping rates vary by destination and will be shown at checkout before payment.
Delivery Times
Estimated delivery times after dispatch:
- United Kingdom: 2–3 business days
- Europe: 5–14 business days
- United States: 5–14 business days
- International destinations: 7–15 business days
Delivery times are estimates only and are not guaranteed.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, VAT, customs fees, or other local charges imposed by the destination country.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee paid to Watashi Tea.
Customs procedures may occasionally cause delays that are outside our control.
International Shipping
International shipping is currently available to selected countries. Shipping costs will be calculated automatically at checkout.
If your country is not available at checkout, please contact hello@watashitea.com and we will do our best to accommodate your request.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
Watashi Tea is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided at checkout.
Lost or Damaged Shipments
If your order arrives damaged, defective, or appears to be lost in transit, please contact us at hello@watashitea.com within 14 days of the expected delivery date.
We will work with you and the shipping carrier to investigate the issue and provide an appropriate resolution where possible.
Refused or Returned Shipments
If an order is refused by the recipient, abandoned, or returned due to unpaid customs charges, incorrect address information, or failure to collect the shipment, any refund may be reduced by the original shipping costs and any return shipping, customs, or handling charges incurred.